Refund & Cancellation Policy

1. Current payment status

Payments are processed through Stripe. Review the current Pricing page and the checkout amount, currency and billing interval before confirming. A subscription purchase does not include a general money-back guarantee; refund requests are reviewed as described below, without limiting mandatory rights.

2. Review the purchase before confirming

Checkout displays the amount, currency, billing frequency, taxes, credits included, and the treatment of unused credits. A recurring subscription and a one-time credit pack are different purchases and must be identified as such. Keep your receipt and review the billing account after purchase.

3. Subscription cancellation

The account billing area provides available subscription-management controls. Review the effective cancellation date and remaining access shown in the billing portal before confirming. Contact [email protected] if the available controls do not resolve your request.

If you cannot access the billing area, contact [email protected] using the account email and include a receipt or subscription reference. Do not send complete card details. Cancellation and refund are separate actions; a cancellation alone does not promise repayment of an earlier charge.

4. Failed generations and credit disputes

If a request fails or a balance appears incorrect, include the task identifier, approximate time, settings, and what you observed. We will compare the account ledger with the provider task state before deciding whether a credit correction is appropriate.

A technical failure is different from a completed result that needs artistic refinement. AI results can vary. A system-confirmed failed generation releases its reservation once and restores the generation allowance to its original monthly period. Expired subscription credits remain in that expired period. Completed results requiring artistic changes are not technical failures. Duplicate payment events do not grant the same purchase twice.

5. Refund requests and duplicate charges

Raise a refund request promptly at [email protected]. Include your account email, receipt reference, amount, date, and reason. Requests are reviewed against the applicable purchase terms, actual service delivery, and mandatory consumer rights.

Report suspected duplicate or unauthorized charges promptly so they can be investigated. If a refund is approved, it is intended to return through the original payment method where supported. Payment-network and bank processing times may vary; no unverified processing deadline is promised here.

6. Mandatory rights and records

Nothing in this policy limits a statutory cancellation, withdrawal, refund, or other consumer right that applies to your purchase. Any lawful requirement for consent to immediate digital service delivery must be handled at checkout rather than assumed.

Refund decisions and balance adjustments may be recorded for accounting, fraud prevention, and dispute resolution. Contact [email protected] for clarification before purchasing.